By contrast, the system at United Airlines seems to be unable to predict the past.
Last Christmas UA lost my bag. When I called their toll free number, I found myself talking to a voice recognition system that does an excellent simulation of a half-deaf elderly relative. After about five minutes of that it informed me that my bag had been found and would be delivered by no later than three hours ago.
At that point (and only at that point) I was given the option of uttering the magic word to speak to a customer service representative. Upon choosing this option I was placed on hold for a few minutes. Then a recorded voice told me all their representatives were busy helping other customers, and I should go fuck off. Click.
I was pretty steamed about that, but I had trouble maintaining my indignation once I read the papers and learned how much more thoroughly tens of thousands of travellers had been screwed by US Airways. United didn't seem quite so bad any more.
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timeasmymeasure
no subject
Date: 2005-07-26 10:26 am (UTC)Last Christmas UA lost my bag. When I called their toll free number, I found myself talking to a voice recognition system that does an excellent simulation of a half-deaf elderly relative. After about five minutes of that it informed me that my bag had been found and would be delivered by no later than three hours ago.
At that point (and only at that point) I was given the option of uttering the magic word to speak to a customer service representative. Upon choosing this option I was placed on hold for a few minutes. Then a recorded voice told me all their representatives were busy helping other customers, and I should go fuck off. Click.
I was pretty steamed about that, but I had trouble maintaining my indignation once I read the papers and learned how much more thoroughly tens of thousands of travellers had been screwed by US Airways. United didn't seem quite so bad any more.